Shipping policy

Shipping Policy:

- In stock decor orders will be dispatched within 2-3 business days and shipped with Australia Post.

- If you require express post, this can be arranged at an additional fee and the request must be made prior to placing your order. To do this, please email us at houseofsutton@outlook.com to discuss this option.

- Decor deliveries may take between 2-7 business days. COVID delays are to be expected. House of Sutton will not be held accountable for longer delivery times.

- All parcels with Australia Post come with tracking.

- The customer is responsible for ensuring there is adequate access and entry to the site to allow the delivery of products.  We suggest someone is present to accept your delivery during business hours.  If no one is available, authority to leave can be requested but House of Sutton is not liable for any loss.

- Carefully check all information upon checkout. House of Sutton will not be held accountable for any incorrect information given, resulting in the misdirection of your parcel. If this occurs, the customer will be liable for any and all charges for the redirection. 

- * Free shipping is applicable to all orders over $250 within Australia.  Furniture, large, bulky, heavy and fragile items are excluded from this offer, due to their size and fragility.  These items require extra care and packaging to protect them during transit. Please note, Free Shipping is not available when there is a sale on.

-Please read Terms and Conditions carefully.

Freight Charges:

- Freight for furniture will not be calculated at check out and will appear as FREE. A separate freight invoice will be emailed after the customer has placed an order.

- Before placing an order on furniture, a separate freight quote is advisable and can be provided to the customer via an email request to houseofsutton@outlook.com.  Please include your name, address and the items you would like to purchase. If an order is placed without a quote, a separate invoice will be emailed to the customer with the outstanding freight to be paid before the item will be shipped.  No refund will be given for change of mind after an item has been purchased.   

- Furniture leaves from a partner warehouse in QLD and decor from VIC so items will incur their own postage charges.